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Returns Policy


You may return unwanted items unused in original undamaged packaging and original new condition within 28 days from date of purchase.

If you purchase a product, but no longer want it then please e-mail support@toucantools.co.uk for an RMA Number within 28 days from date of purchase*

Once you have received an RMA Number then you must send the item/s back in the original packaging with your full name, address and RMA number to:

Toucan Tool Co. Ltd
373-375 Church Road
E10 7JG

Replacement of a faulty item received by the customer will be despatched upon return of the defective product, please contact support@toucantools.co.uk for an RMA number.    

*Some items may be excluded from the 28 day returns policy

Please see Terms and Conditions for more information.

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