Carriage Charges

Delivery is next working day for orders placed before 1:30pm excluding weekends, but please allow 1-2 working days.

We offer a variety of delivery options please see below. 

Free delivery on orders over £82.50 excluding V.A.T otherwise a carriage charge of £5.99 excluding V.A.T will apply*

Delivery is next working day for orders placed before 1:30pm excluding weekends, but please allow 1-2 working days.

UK Next Working Day Delivery Pre 12PM is available with a carriage charge of £16.00 excluding V.A.T (Orders Will Need To Be Placed Before 1:30pm)

Saturday delivery is available with a carriage charge of £14.49 excluding V.A.T for orders placed before 1:30pm Friday.

Sunday delivery is available with a carriage charge of £15.00 excluding V.A.T for orders placed before 1:30pm Friday.

Delivery charges apply to U.K mainland only, surcharges will apply to Highlands and Offshore locations and may take longer to deliver.

Our courier partners (DPD, Royal Mail) have all updated their delivery processes to take extra precautions due to Coronavirus. Please follow the below advice:

1. Customers can use the DPD app to nominate a ‘safe place’ for their delivery to be left if they do not want close contact.

For customers unable to use the DPD app, DPD is still able to offer a contact-free delivery, and will take a picture of the property and capture a proof of delivery name instead of capturing a customer signature.

CAN I CHOOSE A SAFE PLACE OR DROP OFF POINT WITH DPD?

One of the best features of using DPD as our courier is that they allow you to take control of your delivery.

DPD text and email you with a delivery window on the morning of delivery.  

You can choose for your parcel to be delivered to a safe place around your home or at a DPD drop off point.

IMPORTANT: should you choose to have the parcel delivered to a place other than the address on your order (i.e. the safe place or drop off point), DPD and Toucan Tools Co. LTD will not be liable should the parcel become damaged or go missing.

Alternatively visit one of our Trade Counters:

Click & Collect - Order online and collect (Leyton Trade Counter)

Monday - Friday 08:00am-16:00pm

Saturday - 08:00am-13:50pm

Sunday - Closed

373-375 Church Road, Leyton, London, E10 7JG

Click & Collect - Order online and collect (Basildon Trade Counter)

Monday - Friday 07:00am-16:00pm

Satuday - 08:00am-13:50pm

Sunday - Closed

Unit 9 Hovefields Court, Hovefields Avenue, Basildon, SS13 1EB

Delivery charges apply to U.K mainland only, surcharges will apply to Highlands and Offshore locations and may take longer to deliver.

*some large heavier items may be subject to extra charge at £19.50 including V.A.T. in addition to normal charges

Out Of Stock Items

Should any product be out of stock you will be notified by e-mail or telephone.

UPDATE COVID-19 

The interests of our customers, our staff and our public are at the centre of everything we do and this is particularly important during these challenging times.

We have strict hygiene and operational procedures in our distribution warehouse all designed to minimise the risk to our staff and customers. These are being reviewed daily and we are acting upon any new goverment advice as soon as it is given.